Während 32 Jahren hatte Ernst A. Scherz das Gstaad Palace geprägt. Hommage an einen grossen Hotelier und ein ganz besonderes Haus.

Ein Artikel von Christoph Ammann

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Gstaad Palace | The luxury hotel in the Bernese Oberland has said goodbye to the mid-season. Now the big clean-up and renovation is underway - until the guests return in three months.

Twice a year, Andrea Scherz fights a touch of melancholy. But he doesn't let on and bravely says goodbye to the guests. In March and September, the luxury hotel Gstaad Palace closes its doors for about three months. Instead of Swiss and international customers in designer outfits, women and men in casual working clothes dominate the venerable scene for weeks. Even the boss shows up for work in a jumper and jeans. "Of course, there is a completely different atmosphere in the hotel now," says Andrea Scherz, who is the third generation to run Gstaad's most famous hotel.

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A good concierge knows almost everything – and if not, he knows who to contact. In a 5-star superior hotel like the Gstaad Palace, the concierge is the go-to person for all requests and enquiries, no matter how unusual they may be. In its latest edition, Swiss business journal BILANZ has now named Stefano Bertalli concierge of the year 2020. At the same time, the world-renowned Gstaad Palace was awarded second place in the rating for best Swiss holiday hotel.

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The youngest and oldest member of the Palace family meet on the sun-kissed terrace for a conversation. The two come from different generations and follow the same idea of service: it is always worth going the extra mile when it comes to the wishes of guests. Is Manolo going to tell Riccardo about the most unusual request from a guest?

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If anybody thinks that for a young man from a good home, even a palace, everything just falls into their lap, then they are mistaken. Andrea Scherz (50), chosen this evening as the Hotelier of the Year 2019 and proud proprietor of the Gstaad Palace, had to work hard to earn his spurs. Here are five merry episodes from his early years.

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